Welcome to the Adecco Group in Norway

We look forward to working with you to help you to further develop your career. As you'd expect, to properly perform our services, we collect and use information about you.

Adecco is committed to protecting and respecting your privacy. This Candidate Privacy Information Statement describes your privacy rights in relation to the information about you that we process, as well as the steps we take to protect your privacy. We know it's long, but please read this Statement carefully. There is an index below so you can go straight to the bits you want if you prefer.

Index

Some terms to be clear about

What personal information does the company collect and use?

Why do we use personal information about you?

What does the law say about this?

Do you have to give us the personal information we ask for?

Do we process information about you without any human intervention at all?

How long do you keep my personal information for?

Do we transfer your data to third parties?

Do we transfer your data outside the European Union?

What are your rights?

What about data security when using Adecco Systems?

How can you contact us?

How do we handle changes to this Statement?

Some terms to be clear about

First we need to be clear about how we use some words in this statement.

It may seem obvious, but in this Statement you will be referred to as 'You'. When we talk about 'us' or the 'Company' we mean Adecco. We have our registered office at Sjølyst plass 2, 0278 Oslo. The company is part of the Adecco Group, the largest HR services provider in the world. Through its various companies and business lines the Adecco Group provides several HR (Human Resources) activities like staffing, secondment, payroll services, recruitment & selection, testing solutions, career transition, talent development, training & education, outplacement and international mobility ('our Activities').

To carry out our Activities the Company uses several IT systems. In some cases the Company provides a Self Service Portal ('Portal') for its candidates/personnel. The Portal allows you to search and apply for jobs the Company and its sister companies advertise which match your interests, skills and/or experience, in the locations where you have expressed an interest in working. The Portal allows you to update your own records such as your contact details and bank details, and where you work for one of our clients, the hours that you have worked.

Finally, this is a statement about information about people - like you and your family. It includes facts about you, but also opinions about you and that you hold ("I'm a football fan" for example). It's not about information about the Company (although sometimes the two overlap). This type of information is sometimes called 'Personal information', 'Personally Identifiable Information' or 'PII'. We use the term 'Personal Information' in this Statement.

What personal information does the company collect and use?

Personal information that the company usually collects includes, but is not limited to:

• your name, date and place of birth, contact details and qualifications (education, training courses and internships), documents evidencing your identity and right to work and any other information you listed on your resume or CV;
• if you log on to the Portal using your LinkedIn or any other social media account: your profile data;
• if you contact us, we will keep a record of that correspondence;
• photos and videos if you have participated in a video interview;
  
• feedback about you from our staff and third parties;  where you give feedback on others;
• your feedback about us and our services through our satisfaction surveys;
  
• we also collect information on your visits to our website/Portal including (but not limited to) your IP address, browser, timestamp, location, country traffic data, location data, weblogs and other communication data and the resources that you access. This information will make our systems easier to use in the future. We will, for example, suggest jobs to you which are being handled by branches local to where you were when you contacted us;
• we also collect information for marketing purposes and analysis, including information on how you respond to email, sms, phone and other marketing campaigns. We will have asked for your explicit consent before sending marketing communication via these means;
• photos and videos of Your attendance at a video interview or training or similar sessions (you will be given a chance at the session to ask not to be videoed or photographed);
  
• details of any disabilities and any accommodations we may need to make for you in the workplace; when you start working for the company we shall also collect:

  • your gender, nationality, copy ID documents, proof of address and copies of documents evidencing your right to work in the locations you will work in (visas, work permits, etc.);

  • payroll information such as your bank account information, national insurance or social security number, tax codes and reference numbers, your fees, salary and benefits information and any voluntary deductions you ask us to make from your salary and fees (like trade union membership or church dues);

  • records of your attendance, time spent on projects, training, promotions, investigations and disciplinary matters;

  • information about your use of our IT systems and premises (including CCTV and door entry systems);

  • details about your dependents and next of kin;

  • travel information (travel data, credit card information, passport number, expenses incurred) for the purposes of the negotiation, arrangement and purchasing of all travel related activities (e.g. Airfare, Train, Hotel & Car Rental reservations) and the reimbursement of travel expenses;
    

  • photos and videos of your attendance at a video interview or training or similar sessions (you will be given a chance at the session to ask not to be videoed or photographed); and

  • in some cases we will also collect sensitive personal information (e.g. data relating to your health).

• We would like also to inform you that Adecco will perform whatever assessment necessary as part of the selection process, which may require the data submitted to be processed, and that it will include the results of the assessment in its recruitment database as part of the selection process.
• You are also informed that, as part of the selection process, the hiring entity may consult details of your public profile on social media (Facebook, Twitter, LinkedIn, etc.), and other public information and records, with the sole purpose of assessing and ascertaining your experience and professional skills, and to know whether your profile is consistent with the Adecco culture and values.
  
  

Why do we use personal information about you?

The company collects and processes personal information:

1. To provide you with the assistance you expect, like finding you suitable assignments to work on, helping you with training, or facilitating the process of applying for new assignments. This includes sending your CV to prospective employers for their consideration and keeping you informed of future work opportunities by email, telephone, mail and/or other communication methods;
2. With your consent we may also use your contact data for direct marketing for example via e-mail, messaging or telephone;
   
3. to further develop, test and improve our website/Portal, or other existing or new systems/processes to better serve you; this takes place in the context of new IT systems and processes, so that information about you will be used in the testing of those new IT systems and processes where dummy data cannot fully replicate the operation of that new IT system;
4. to perform studies and statistical and analytical research, for example to compare the effectiveness of our placement of associates between different business sectors and geographies and seek to identify factors that can influence any differences we identify;
5. to transfer data to third parties (see below);
6. where necessary, to comply with any legal obligation; and
7. we will also process your information to:

   • comply with your contract of employment or contract for services, and all other contracts and rules that govern our employment or other contractual relationship with you;

   •  maintain and improve administration of talent generally (including for the purposes of workforce analysis);

   • carry out other human resources activities (including work management, absence management, training/people management, expense management, and disciplinary procedures);

   • manage shares and other assets to which you may be entitled;

   • promote the security and protection of people, premises, systems and assets;

   • monitor compliance with internal policies and procedures;

   • administer communications and other systems used by the Adecco Group (including internal contact databases);

   • investigate or respond to incidents and complaints;

   • to promote internally that training sessions have taken place and utilise their content (in case of photos or videos of training sessions), to market similar sessions internally and externally to third parties. In this case we will ask you for an explicit consent; or

   • participate in any potential or actual purchase or sale, or joint venture, of all or part of a business or company, that any member of the Adecco Group wishes to participate in.

Why and on which basis do we use personal data?

We are required by law to have a ground set out in the law to process the information we hold about you. The legal grounds can be:

1. Performing a contract or taking steps prior to entering av contract. When you are already working with or about to engage through Adecco, our processing of personal information for all these purposes is based on processing grounds like the performance of a contract, or about to enter into a contract (purposes 1 and 6-7 above),
2. Compliance with legal obligations. Sometimes the processing is necessary to comply with legal or regulatory obligations (purpose 6-7 above). Public authorities, such as tax, finance or data protection authorities may request personal data from us, and provide us with a statutory reason to disclose information about you (e.g. the prevetion or detection of a crime). IN these circumstances, we are forced by law to provide the authorities with your data.
3. Fulfillment of our legitimate interest. The processing is necessary in the legitimate interests of Adecco in exercising its and its staff fundamental rights to run a business in a way which does not unduly affect your interests or fundamental rights and freedoms (purposes 1 and 3-7 above). This means that when processing is necessary for the legitimate interest of Adecco, we balance your interests or fundamental rights and freedoms against our legitimate interest in processing. This ensures that we are not processing data in a manner that your interest and fundamental rights override our interest in such processing.

We shall only process your personal information other than on these grounds with your consent, which is a further processing ground.

Do you have to give us the personal information we ask for?

You are not obliged to provide your personal information to us, but it would not be possible for us to work with you, or provide our services to you, if you do not provide us with a required minimum. It may also limit the Services that you can receive from us if you in some instances choose to provide us with limited personal information.

Do we process information about you without any human intervention at all?

Yes we do at times. The Company uses automated systems/processes and automated decision-making (like profiling) to provide you, and our clients, with the services you request from us. For example, when our clients are looking for candidates for jobs, we can conduct a search of our lists of candidates using automated criteria which takes into account your availability, skillset, pay rate and in some circumstances previous feedback we have received from clients to compile a shortlist which ranks which candidates are most likely to fulfill the client's requirement. This means that sometimes your position in the rank may be higher than others, depending on how these factors match the client's needs.

How long do you keep my personal information for?

The Company can keep your personal information for up to 1 years after you register with us.

If you have been included in a recruitment process for a specific role, the Company will need to keep your personal information for up to 2 years to be able to meet any questions regarding the process.

If you are successful in finding work through us, the Company will need to keep your personal information for a longer period in order to comply with its on-going legal and contractual obligations and for the purpose of its legitimate interests.

Generally we retain your personal data concerning taxes and any financial information (including payroll data and data relating to pay, etc.) for 10 years, and other personal information for 4 years after your employment with us has ended.

Some data, as your name, position and period of employment are considered as the Company's "core data" and will be kept for a longer period than mentioned above.

Do we transfer your data to third parties?

As mentioned above, we usually disclose your data to third parties. This is done to complete the purposes set out above. We do this in the following circumstances:

• To our suppliers. We will, for example, engage a supplier to carry out administrative and operational work in support of our relationship with you. The supplier(s) will be subject to contractual and other legal obligations to preserve the confidentiality of your data and to respect your privacy, and will only have access to the data they need to perform their functions; the relevant suppliers are typically IT suppliers (who host or support our IT systems, including information about you), premises management companies (who look after physical security at our buildings, and therefore will need to know about you to allow access to our buildings) and back office finance and accounting management providers (who need to handle details of candidates in order to process accounts payable and receivable). We also engage suppliers who provide IT technology services and solutions (Umoe Consulting and Bond), which might include video interview (HireVue) and skills assessment tools (Xpectum, Assessio and Cut-e).
• To members of the Adecco group of companies in other countries. These are located in- or outside the European Union; different members of the group fulfil different functions and as result your information will be shared with them for different reasons:
  • information is shared with members of the Adecco group that provide IT functions for the Adecco companies world-wide; those IT functions are located among others in Prague, Czech Republic and France.
  • information is also shared with Adecco affiliates world-wide where you have expressed an interest in opportunities in that market, or members of the Adecco Group identify that you may have particular skills required or helpful in that market. A list of the countries in which we operate is available in the 'choose your country' function of our website at www.adecco.com
• To our clients/prospective employers: we will share your data with clients of ours who are offering jobs/assignments you may be interested in, or who are interested in your profile. They owe contractual and other confidentiality obligations in relation to your data to us, and to you;
• We will share your data with government, police, regulators or law enforcement agencies if, at our sole discretion, we consider that we are legally obliged or authorised to do so or it would be prudent to do so; and
• As part of due diligence relating to (or implementation of) a merger, acquisition, change in service provider or other business transaction we may need to disclose your data to the prospective seller or buyer and their advisers.

Do we transfer your data outside the European Union?

Your data can be transferred and processed in one or more other countries, in- or outside the European Union. A full list of the countries in which we operate is available in the 'choose your country' function of our website at www.adecco.com.

We shall only transfer your data outside the EU to countries which the European Commission believes offers an adequate level of protection to you (a list of those countries is available here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en ), or where the Adecco Group has put in place appropriate safeguards to seek to preserve the privacy of your information (for which we usually use one of the forms of data transfer contracts approved by the European Commission, copies of which are available here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en).

What are your rights?

• Right to access and obtain a copy of your personal information
  You are entitled to request confirmation whether we process any of your personal information. Where this is the case, you have the right to access to some of your personal information (via the Portal) and to certain information about how it is processed. In some cases, you can ask us to provide you with an electronic copy of your information. If there is a self-service system, we really encourage you to access to it and update it yourself. In some limited circumstances, you also have the right to request portability of your personal information, which means, we will provide them to a third party upon your request.
• Right to correct your personal information
  If you can demonstrate that personal information we hold about you is not correct, you can request that this information is updated or otherwise corrected. We would encourage you to access the self-service Portal where possible and update your personal information directly.
• Right to delete / to be forgotten
  In certain circumstances you have the right to request that your personal data is deleted. You can make such a request at any time and Adecco will evaluate if your request should be granted, however this right is subject to any legal rights or obligations where we need to retain data. For situations where in accordance with the law, we determine that your request to have your personal information deleted must be granted, Adecco will do so without undue delay. Please bear in mind, once your data is deleted – that the Company might not be of service to you anymore once this data about you has been deleted. If you want to re-register with the company again, you will need to re-enter your data.
• Right to restrict

                In certain circumstances, you have the right to restrict the processing of your peronal data. However, in some                 instances such restrictions of processing may limit the Services that you can receive from us.

• Right to object
  As far as the company's processing of your data is based on the company's legitimate interest (and no other processing ground) or relates to direct marketing, you are entitled to object to the Company processing your data by reference to your particular situation.

If you want to exercise any of your rights, please log into the self-service Portal or email us at adecco.globalprivacy@adecco.com or privacy@adecco.no.

When you email us to exercise your rights, the Company will need you to identify yourself before actioning your request.

Finally, you have the right to lodge a complaint with the data protection authority in the place where you live or work, or in the place where you think an issue in relation to your data has arisen.

Do we carry out any monitoring?

To the extent permitted by law, Adecco reserves the right to audit, monitor and record the access, use and content of any data held or processed by its IT systems. We do this for the purposes (d)-(h) set out above but call this point out specifically in this notice so that you are aware in particular that your use of work related IT systems may be monitored by others.

What about data security when using Adecco Systems?

You are responsible for keeping your login details to the Portal safe, in particular the password that we have given you or that you have chosen. These login credentials are for your own use. You are not permitted to share your credentials or other account details with any other person(s).

How can you contact us?

If you have any questions or concerns regarding our Statement, would like further information about how we protect your information (for example when we transfer it outside Europe) and/or when you want to contact the company's Group Data Protection Officer (DPO) and/or your local Privacy Lead, please email us at adecco.globalprivacy@adecco.com or your local Privacy Lead privacy@adeccco.no.

How do we handle changes to this Statement?

The terms of this Statement may change from time to time. We shall publish any material changes to this Statement through appropriate notices either on this website or contacting you using other communication channels.

Last update: September 2020

Welcome to Adecco Norway AS.

We look forward to working with you and to help you to further develop your career.

 

This Privacy Notice sets out what personal information we collect from you, how we collect, use and process it, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. We know it is long, but please read this Privacy Notice carefully.

 

There is an index below so you can go straight to the relevant sections if you prefer.

 

 

INDEX

1.       Some terms to be clear about

2.       What personal information does the Company collect and use?

3.       Why do we process your personal information and how long do we keep it for?

4.       How do we collect your personal information?

5.       Do you have to give us the personal information we ask for?

6.       Do we use artificial intelligence?

7.       Do we transfer your personal information to third parties?

8.       Do we transfer your personal information outside your country?

9.       What are your rights regarding your personal information?

10.   Do we carry out any monitoring?

11.   What about data security when using our systems?

12.   How do we handle changes to this Privacy Notice?

13.   Contact

 

 

1.       Some terms to be clear about

First, we need to be clear about how we use some words in this Privacy Notice.

 

It may seem obvious, but in this Privacy Notice, you will be referred to as ‘You’. When we talk about “us” or the “Company” we mean Adecco. We have our registered office at Sjølyst plass 2 in Oslo. The Company is part of the Adecco Group AG (Adecco Group) with company headquarters at Bellerivestrasse 30, 8008 Zurich, Switzerland, the largest HR services provider in the world. Through its various companies and business lines the Adecco Group provides several HR (Human Resources) activities like staffing, secondment, payroll services, recruitment & selection, testing solutions, career transition, talent development, training & education, outplacement and international mobility (“our Activities”).

 

To carry out our Activities the Company uses several IT systems. In some cases, the Company provides a Self-Service Portal (‘Portal’) for its associates and candidates. The Portal allows you to search and apply for jobs the Company and its sister companies advertise which match your interests, skills and/or experience, in the locations where you have expressed an interest in working.

 

Finally, this Privacy Notice is about how we process your information as an individual. It is not about how we process information about companies (although sometimes the two overlap). This type of information is sometimes called “personal information”, “personally identifiable information” or “PII”. We use the term “personal information” or “personal data” in this Privacy Notice.

 

 

2.       What personal information does the Company collect and use?

We collect and use personal information to properly handle the relationship between you and us, which we have grouped together as follows:

 

a)       Identity Data means your name, username or similar identifier, title, place of birth, documents evidencing your identity.

b)      Contact Data means your email addresses for communication, delivery or other postal address, telephone numbers.

c)       Correspondence Data means records of written correspondence and phone calls with us including the email address, the number you contacted us from and the time, date and duration of that call or other contact.

d)      Qualifications and Working Experience Data means your CV or resume, details of your education, training courses attended and internships and any other information you listed on your resume or CV.

e)      HR Data means your gender, nationality, proof of address and visas/work permits, records of your attendance, time spent on projects, training, promotions, investigations and disciplinary matters.

f)        Payroll Data means your bank account information, national insurance or social security number, tax codes and reference numbers, your fees, salary and benefits information, details about your dependents and beneficiaries and any voluntary deductions you ask us to make from your salary and fees (like trade union membership if applicable).

g)       Travel Data (means travel data, credit card information, passport number and expenses incurred) for the purposes of the negotiation, arrangement and purchasing of all travel related activities (e.g. airfare, train, hotel & car rental reservations) and the reimbursement of travel expenses.

h)      Photos and Videos Data means photos and videos from your attendance at training or similar sessions and/or from internal communications usage.

i)        Social Media Data means your profile data on social media such as LinkedIn and other information you make public on or otherwise share with us from social media.

j)        Marketing Communications Data means information about how you respond to email, SMS, phone and other marketing campaigns.

k)       Feedback Data means feedback about you from our staff and third parties who you work with or for, and other appraisal information; where you give feedback on others and your feedback about us and our services through our satisfaction surveys or through any other way of communication, feedback and survey responses.

l)        Technical Data internet protocol (IP) address from which you access the Portal and our or others products and services, cookies (as set out in our Cookies Policy), your login data (such as the time, date and duration), the browser type and version you use to access the Portal and our or others websites, apps and products and services, weblogs, [traffic data], time zone settings of your device and its location, browser plug-in types and versions that you use, [other communication data], resources that you access on the Portal, our apps, websites, products and services, the operating system and platform type of the device you use, and details of other technology on the devices you use to access the Portal or our websites, apps, products or services.

 

Depending on the relevant circumstances and applicable local laws and requirements, we may collect some of the information listed above to enable us to manage our relationship with you.

 

In some cases, the personal information that we collect will also include “special categories of data” (also known as or “sensitive information”), we call this Sensitive Data (m). This may include details of any disabilities and any accommodations we may need to make for you in the workplace as well as trade union membership or health data (such as sickness records, disability records, fitness for work and health insurance where it contains data relating to sickness) in each case where required or permitted by, and in compliance with, applicable law.

 

3.       Why do we process your personal information and how long do we keep it for?

Purposes of the processing | Type of data | Legal basis to process your personal information | Retention period

 

To manage and comply with your contract of employment or contract for services, and all other contracts and rules that govern our employment or other contractual relationship with you | a) Identity Data, b) Contact Data, c) Correspondence Data, d) Qualifications and Working Experience Data, e) HR Data, f) Payroll Data, i) Social Media Data, k) Feedback data, l) Technical data, m) Sensitive Data | - Performing a contract or taking steps prior to entering a contract in respect of the contract of employment or services with you, - Compliance with legal obligations such as Labour law | Duration of your contract + any additional period required under applicable local legal obligations (2+ years)

 

To carry out other human resources activities (including the management of work, absence, training/people, travel, expenses and benefits including share schemes, and disciplinary procedures) | a) Identity Data b) Contact Data, c) Correspondence Data, d) Qualifications and Working Experience Data, e) HR Data, f) Payroll Data, g) Travel Data, i) Social Media Data, k) Feedback data, l) Technical data, m) Sensitive Data |- Performing a contract or taking steps prior to entering a contract in respect of the contract of employment or services with you, - Compliance with legal obligations such as labour law | Duration of your contract + any additional period required under applicable local legal obligations (2+ years)

 

To provide our associates with the assistance they expect, like finding them suitable assignments to work on, or facilitating the process of applying for new assignments | a) Identity Data, , b) Contact data, c) Correspondence Data, d) Qualifications and Working Experience Data, e) HR Data, i) Social Media Data, k) Feedback Data | Performing a contract or taking steps prior to entering a contract | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To maintain and improve administration of talent (including for the purposes of workforce analysis and to request feedback from employees and associates) | a) Identity Data, b) Contact Data, d) Qualifications and Working Experience Data, e) HR Data , k) Feedback Data | Fulfillment of our legitimate interests to attract the right talent and to offer opportunities to new and existing associates | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To further develop, test and improve our website/Portal, or other existing or new systems/processes to better serve you, our clients, other staff and third parties | k) Feedback Data, l) Technical Data | Fulfillment of our legitimate interests to improve our systems | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To perform studies and statistical and analytical research, for example to compare the effectiveness of our placement of associates with clients between different business sectors and geographies and seek to identify factors that can influence any differences we identify | d) Qualifications and Working Experience Data, e) HR Data, j) Marketing Communications Data, k) Feedback Data, l) Technical Data | Fulfillment of our legitimate interests to improve and develop our business | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To transfer data to third parties in accordance with paragraph 6 below | Any category of data listed above as necessary | Fulfillment of our legitimate interests to provide services and subcontract those services to third parties | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To comply with our legal obligations | Any category of data listed above as necessary | Compliance with legal obligations such as keeping records for tax purposes or providing information to a public body or law enforcement agency | Duration of your contract + any additional period required under applicable local legal obligations (up to 10 years)

 

To promote the security and protection of people, premises, systems and assets |  a) Identity Data, l) Technical Data | Fulfillment of our legitimate interests to ensure our business (and the people who work in it) are kept secure and safe | Duration of your contract + any additional period required under applicable local legal obligations (up to 1 year)

 

To monitor compliance with internal policies and procedures | a) Identity Data, c) Correspondence Data, e) HR Data, i) Social Media Data, k) Feedback Data, l) Technical Data | Fulfillment of our legitimate interests to ensure that our policies and procedures are complied with | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To administer communications and other systems used by the Adecco Group (including internal contact databases) | a) Identity Data, b) Contact Data, c) Correspondence Data, j) Marketing Communications Data,

l) Technical Data | Fulfillment of our legitimate interests to ensure that our systems are functioning properly | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To investigate or respond to incidents and complaints | a) Identity Data, b) Contact Data, c) Correspondence Data | - Compliance with legal obligations such as Labour law, - Fulfillment of our legitimate interests to resolve any incidents and complaints according to our internal procedures | Duration of your contract + any additional period required under applicable local legal obligations (up to 2 years)

 

To report internally that training sessions have taken place and to keep a record of the content in order to use that content for other internal training or third parties (recorded training) | a) Identity Data, h) Photos and Videos Data | Consent | Duration of your contract + any additional period required under applicable local legal obligations (up to 2 years)

 

To send internal communications, such as emails, announcements, news on the intranet | a) Identity Data, b) Contact Data, h) Photos and Videos Data | Consent | Duration of your contract + any additional period required under applicable local legal obligations (2 years)

 

To participate in any potential or actual purchase or sale, or joint venture, of all or part of a business or company, that any member of the Adecco Group wishes to participate in | Any category of data listed above as necessary | - Compliance with legal obligations under any contract we have with a seller or purchaser, - Fulfillment of our legitimate interests to promote the growth and development of the Adecco Group | Duration of your contract + any additional period required under applicable local legal obligations (up to 2 years)

 

 

4.       How do we collect your personal information?

The personal information we collect about you comes from the application forms, any documents we ask you to complete during the onboarding process or other documents you submit to us and your interactions with us and others during the course of your employment with us.

 

In some cases, we will also collect personal information indirectly from third parties, such as from recruitment agencies that we work with, other entities in the Adecco Group if you transferred to us from that Adecco entity, background check providers such as Semac, other administration services providers (for instance who provide services to our flexible benefits programme), other employees in any complaints or disciplinary reports submitted about you, or from publicly available sources such as LinkedIn in accordance with applicable law.

 

5.       Do you have to give us the personal information we ask for?

The provision of your personal information is a requirement necessary to enter and/or maintain our contract with you. This means that you are obliged to provide your personal information to us.

 

If you do not provide your personal information to us, we will either not be able to conduct the employment relationship with you or, at least, you may not be able to perform the contract we have entered into with you (such as paying you or providing a benefit), participate in certain processes such as feedback or career development (which may also not be in line with your contract with us) or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).

 

 

6.       Do we use artificial intelligence?

Yes, we do use artificial intelligence (AI) at times. However, we do not use your personal information in any automated decision making (a decision made solely by the creation and application of technologies without any human intervention) or profiling (processing of personal information with a range of technologies that reduce human intervention to evaluate certain conditions about an individual) that produces a legal effect or similarly significant effect concerning you.

 

We use a range of technologies to analyse your data. In all cases, there is always human intervention in these processes, as we use these tools to support our expert human decision makers.

 

We use automated systems/processes with the conditions described in the previous paragraph to help our staff manage large volumes of data, like job offerings and profiles, and we might use AI (for instance machine- learning, logic- or knowledge based and statistical approaches) to provide you, and our clients, with the services you request from us (e.g. finding the projects with the best fitting conditions on both sides). While we do use AI systems, all decisions which may affect you are taken by our trained staff members. Accordingly, these AI systems do not have legal effect.

 

For example, when we are looking for new opportunities or projects for you, we can conduct a search of our lists of job offerings using machine- learning, logic- or knowledge based and statistical approaches which uses attributes such as your job title, availability, skillset, assessment scores and locations, to compile a shortlist which displays a list of job offerings that are most likely to fulfill your requirements.

 

 

7.       Do we transfer your personal information to third parties?

As mentioned at section 8 below, we usually disclose your personal information to third parties. This is done to complete the purposes set out at section 3 above. We do this in the following circumstances:

 

·                   ·       To our suppliers. We can, for example, engage a supplier to carry out administrative and operational work in                     support of our relationship with you. The supplier(s) will be subject to contractual and other legal obligations                     to preserve the confidentiality of your data and to respect your privacy, and will only have access to the data                     they need to perform their functions; these suppliers are typically IT suppliers (who host or support our IT                     systems, including information about you), premises management companies (who look after physical                     security at our buildings, and therefore need to know about you to allow access to our buildings), HR related                     providers (who operate payroll or benefits provision on our behalf, such as on site catering for associates and                     colleagues), travel providers (who manage or organize travel for our associates and colleagues) or back office                     finance and accounting management providers (who need to handle details of colleagues and associates in                     order to process accounts payable and receivable).  This category of third parties includes:

:

o   Umoe Consulting, located in Oslo, Norway to operate our app Squad XL

o   Akyla, located in the Netherlands to operate our time registration system

o   Bond/Bullhorn; located in the UK for support of our middle office system

o   HireVue, located in South Jordan, Utah, USA for video/OnDemand interview

o   Xpectum, located in Åre, Sweden for test tools

o   Assessio, located in Oslo, Norway for test tools

o   Aon Assessment Norway, located in Oslo, Norway for test tools.

o   RefApp, located in Stockholm, Sweden for reference check

o   Egencia, located in Norway to manage travel arrangements

 

•                 To members of The Adecco Group and their affiliates (‘Members of The Adecco Group’) in other countries. A list of the countries in which we operate is available on our website at www.adeccogroup.com/worldwide-locations. Your information will be shared with them for different reasons:

            o   information is shared with Members of The Adecco Group that provide IT functions for The Adecco     Group companies worldwide; those IT functions are located among others in France, Czech Republic         and the Netherlands.

o   information is also shared with Adecco affiliates worldwide (including the legal entities acquired after the collection of information) where you have expressed an interest in opportunities in that market, or Members of The Adecco Group identify that you may have particular skills required or helpful in that market.

 

•       To our clients/prospective employers. We will share your data with clients of ours who are offering jobs/assignments you may be interested in, or who are interested in your profile, for colleagues this includes where you are working on-site with our clients. They owe contractual and other confidentiality obligations in relation to your data to us, and to you.

 

•             To government or law enforcement authorities. We will share your data with government, police, regulators or law enforcement authorities if, at our sole discretion, we consider that we are legally obliged or authorised to do so or it would be prudent to do so.

 

•                 To prospective sellers or buyers and their advisors. As part of due diligence relating to (or implementation of) a merger, acquisition, change in service provider or other business transaction we can disclose your data to the prospective seller or buyer, new service provider and their advisors.

 

 

8.       Do we transfer your personal information outside your country?

Your personal information can be transferred and processed in one or more other countries, in- or outside the European Union or Switzerland. A full list of the countries in which we operate is available on our website at www.adeccogroup.com/worldwide-locations.

 

We shall only transfer data to those parties set out in section 7 above who are outside the European Economic Area, UK or Switzerland:

·       to countries which the European Commission, the UK Information Commissioner or the Swiss Federal Data Protection and Information Commissioner believes offers an adequate level of protection to you pursuant to Art 45 of the UK and EU GDPR or Art 6 of the Swiss Federal Data Protection Act (Art 16 revised Act) (a list of those countries is available here): https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en) and here: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html (Switzerland), or;

 

·       where the Adecco Group has put in place appropriate safeguards to seek to preserve the privacy of your information (for which we usually use one of the forms of data transfer contracts approved by the European Commission, the Information Commissioner’s Office (ICO) for the UK or the Swiss Federal Data Protection and Information Commissioner, copies of which are available here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en; here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/) and here: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html (Switzerland). These are approved by the European Commission, the UK Information Commissioner and the Swiss Federal Data Protection and Information Commissioner under Art 46 of the EU and UK’s GDPR and Art 6 of the Swiss Federal Data Protection Act (Art 16 revised Act).

 

You may request additional information in this respect and obtain a copy of the relevant safeguard by contacting us using the details set out below.

 

 

9.       What are your rights regarding your personal information?

Under applicable data protection laws, you have the following rights:

         ·       Right to access and obtain a copy of your personal information

You are entitled to request confirmation of whether we process any of your personal information. Where this is the case, may have access to your personal information and to certain information about how it is processed. In some cases, you can ask us to provide you with an electronic copy of your information. In some limited circumstances, you also have the right to request that we transfer (“port”) your personal information direct to another third party provider.

 

·       Right to correct your personal information

If you can demonstrate that the personal information we hold about you is not correct, you can ask that this information is updated or otherwise corrected.

 

·       Right to be forgotten or to delete personal information

In certain circumstances you have the right to have your personal information deleted. You may make such a request at any time and we will evaluate if your request should be granted, however this right is subject to any legal obligations we may have to retain data. For situations where in accordance with the law, we determine that your request to have your personal information deleted must be granted, we will do so without undue delay.

 

·       Right to restrict or object to the processing of your personal information

In certain circumstances, you have the right to obtain restriction of the processing of your personal information, or to object to certain processing thereof on grounds relating to your particular situation.

 

·               ·       Right to withdraw consent

You have the right to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

If you want to exercise any of your rights, please send us an email at privacy@adecco.no

 

Finally, you have the right to lodge a complaint with the data protection authority in the place where you live or work, or in the place where you think an issue in relation to your personal information has arisen.

 

 

10.   Do we carry out any monitoring?

To the extent permitted by law, we reserve the right to audit, monitor and record the access, use and content of any data held or processed by our IT systems. We do this for the purposes related to the promotion of the security and protection of people, premises, systems and assets, and also to the administration of communications and other systems used by The Adecco Group. We have highlighted it in this Privacy Notice so that you are aware that your use of work related IT systems may be monitored by others.

 

 

11.   What about data security when using our systems?

You are responsible for keeping your login details to our systems safe, in particular the password that we have given you or that you have chosen. These login credentials are for your own use. You are not permitted to share your credentials or other account details with any other person(s).

 

 

12.   How do we handle changes to this Privacy Notice?

The terms of this Privacy Notice may change from time to time. We shall publish any material changes to this Privacy Notice through appropriate notices either on our Portal and/or website or contacting you using other communication channels.

 

 

13.   Contact

In case you:

·       have any questions or concerns regarding this Privacy Notice,

·      would like further information about how we protect your information (for example when we transfer it outside your country), or

·       want to contact The Adecco Group’s Data Protection Officer (DPO) or the local Privacy Lead,

please email The Adecco Group’s DPO at globalprivacy@adeccogroup.com or the local Privacy Lead at privacy@adecco.no.

 

To exercise any of your rights related to your personal information, please send us an email at privacy@adecco.no.

 

16. October 2024

 

You are now an important part of the world's largest staffing company.

In Norway, there are several thousands employees who work for Adecco every day. A large portion of these are offered jobs with the client after the assignment ends. In addition, we recruit several thousand people directly to our clients every year.

When you are on assignment with one of our clients, you are our ambassador and our face towards the client. Remember that you are always subject to the guidelines that apply at each workplace. Adhere to the customer's rules for Internet, e-mail, mobile and telephone use.

In this handbook, you will find practical information about your employment at Adecco. If there is something you cannot find the answer to, or if there is something you need advice on or need assistance with, we are always ready to talk to you.

We look forward to working with you!

Are what make us...us

Our goal is to be the most admired, innovative workforce solutions partner providing exceptional customer experience through talent and technology, and a natural first choice for both clients and candidates. Our core values are a part of achieving this goal:

Passion – We bring energy to our mission, care about what we do and take pride in our work every day.

Collaboration – We are stronger when we harness our collective strengths to solve challenges together.

Inclusion – We embrace different ways of thinking and value everyone’s differences to get the best for all.

Courage – We take bold action, own our decisions and challenge the status quo to drive innovation.

Customers at the heart – We put our clients and candidates at the heart of all we do because we win when they succeed.

Confidentiality

As an employee at Adecco, you have an obligation of confidentiality not only in regards to Adecco, but to our client’s business and operating conditions as well. Breaches of confidentiality can have serious consequences for both you and Adecco. To be on the safe side, treat any information you receive in connection with the assignment as confidential, and do not talk to outsiders about conditions with the client or Adecco.

By signing the Employment Contract, you simultaneously sign up for a statement of confidentiality for Adecco (the employment contract has its own section on confidentiality). In addition, we have some clients who want you to sign their declaration of confidentiality as well.

Employment contract

The employment contract you have signed confirms that Adecco is your employer, and that Adecco is responsible for your salary and holiday pay, as well as tax and social security. Deductions are made according to applicable rules including the Working Environment Act, Holidays Act and Insurance Act. The employment contract is supplemented with an assignment confirmation for each new assignment.

Assignment offer

If you accept assignment offers, you are obligated to work for the client for the agreed time, unless you become sick or need to be absent from work for any other reason. Absences must be reported immediately to the client and the adviser at Adecco.

Upon the assignment’s agreed expiration however, we will try to find new assignment for you according to the working agreement you have with us. It is therefore important that you always keep in close dialoug with your contact at Adecco.

Assignment Information

We will give you all the information you need about the assignment; hours, address and directions, whom to report to and a description of the work you are to perform. All you need to think about is doing a good job! Please note that you will be subject to the individual client’s management and control, including the client’s applicable guidelines.

Follow-up

During the first few days that you are out on assignment, we will contact you to see how the work is going and how you are doing. We will also keep in continuous contact with both you and the client during the assignment period.

However, it is important that you keep us updated. Remember that Adecco is your employer and if you have any specific questions or problems, we are here to help you.

For us it is important that you enjoy your assignment. We evaluate all assignments along the way and at the end of each assignment. This follow-up also gives us a picture of the customer's perception of how the assignment has been performed.

Changes to the assignment

If the client informs you that your assignment will be shorter or longer than originally agreed, get in touch with your contact person at Adecco as soon as possible. Normally you will receive this information from Adecco.

If you want a permanent position rather than temporary, contact us and we will help you as best we can.

The client might also offer you a permanent position. In that event, it is important that you contact us as quickly as possible for processing.

Notification of absence

Are you unable to appear for work for whatever reason, it is important that you notify - by phone - your client supervisor and your contact at Adecco as soon as possible, and before the workday starts.

If there are any problems at the workplace, contact your contact at Adecco. Do not address issues concerning working conditions, tasks or other circumstances to the client on your own. We are your employer. Such matters should be taken up with your contactperson.

For us to stay in contact with you, it is important that you notify us of any changes in address, telephone number or e-mail.

As an employee of Adecco, you have the same rights as in any other company, even if you don’t work solely in one place.

When you are on assignment with one of our clients, you are our ambassador and our face outward. Your work performance and behavior is essential for the client’s impression of Adecco. Doing a good job, you increase the possibility of the assignment being extended, or that the client will ask for you next time they need a temporary employee. That way, you are helping to get more assignments for both yourself and Adecco.

It is important that you act politely and appropriately, shows willingness to work, flexibility, a service attitude, and that you comply with the agreed work schedule. When it comes to the work environment, we ask you to be conscious of both how you dress and your appearance.

Remember that you are always subject to the guidelines that apply at each client. Please respect the client’s rules for using the internet, e-mail, mobile and telephone. Avoid private conversations and use of camera (mobile, digital) and the like unless it is work related.

We want to attract the best candidates, and create good relationships to keep them. To ensure high standards of our services, we give you six guarantees (see separate tab). Keep in mind we will do our utmost to make you happy!

If you get sick and for that reason need to be absent from work, you must notify your contact person (or branch office) in  Adecco by telephone as early as possible, and no later than when you should have started to work, the first day of absence. For example: If you start at work at 8:00am, you must notify us as early as possible and before 8:00am.

In case of absence due to sickness, Adecco is usually obligated to find a replacement for  the client. For our client’s benefit, it is important that you let us know as soon as possible that you are sick and how long you assume the sickness will last. In case of absence that lasts more than one day, you must call your contact (or branch office) at Adecco on a daily basis.

Call your contact person (or branch office) at Adecco and at the client as soon as you think you will be absent due to sickness.

We will, in our dialogue, ask you to inform us about the following:

• if the absence is due to conditions at the workplace

• what you can/cannot do (your functional ability)

• your ability to carry out parts of the work

• need for special facilitation or other measures at the workplace

• expected length of absence

• status on ongoing work with the client (if necessary)

Together with a consultant, it is assessed whether you can do some work or not.

Sicness certification

If you become sick after your first 4 weeks as an employee at Adecco, but before two months, you must submit a sickness certification in order to be entitled to paid sick leave. The sickness certificate must be sent to Adecco immediately. Your sickness benefit entitlement lapses if your sickness certificate has not been sent to Adecco within 14 days after the first day of absence, cf. National Insurance Act § 8-18.

Self-certification
As a new employee at Adecco, you must have been employed for 2 - two - months in order for a submitted self-certification for sickness, to entitle you to sick pay. Self-certification form must be completed and sent to Adecco the first business day after the absence - Here you will find the link to document your absence.

If self-certification is not delivered on time, you are not entitled to pay in connection with the absence.

Sick leave lasting more than three days must be documented with a sickness certificate.

You can only use a self-certification for whole working days, for example if you go home from work in the middle of the day, a self-certification can not be used.

You can use the self-certification for up to three calendar days within a 16-days period, starting from the first day of absence. Self-certification can not be used more than 4 – four – times during a 12 month period in total, regardless of the number of client assignments. If you have used your self-certification four times within a 12-month period, Adecco can waive your right to document sickness absence through self-certification for six months from the date you are notified about this. Adecco is required to reassess after the six month period, cf. National Insurance Act § 8-27, third paragraph.

Self-certification form -  Here you will find the link to document your absence.

Sickness benefits

You must have been employed for at least four weeks at Adecco to be entitled to sickness benefits. When you are entitled to such benefit, Adecco pays the first 16 calendar days (the employer period in connection with a sickness certificate). In case of sick leave beyond 16 calendar days, Adecco sends income information to NAV who then takes over responsibility for sickness benefits. 

If you are entitled to it, sickness benefits will be paid from the day you have reported absence to Adecco. Sickness benefits are paid only for days you should have been working. The employer period begins the first full day of absence due to incapacity to work, cf. the National Insurance Act § 8-19, second paragraph.

If there is more than 14 days between assignments (except for agreed vacation and compensatory time off) you need to work  4 weeks (in case of sickness certification) and 2 months (in case of self-certification) for entitlement to sickness benefit, cf. National Insurance Act § 8-15.

Child’s or child caregiver’s illness

To receive a salary from Adecco during your child or child caregiver’s sickness, you must have been employed for at least 4 weeks. The obligation to notify Adecco is the same as for own sickness.

Self-certification applies even the year the child is 12 years old. The age limit is 18 years for children who suffer from a chronic illness or disability. Employees who care for one or two children is  entitled to sick pay for up to 10 days each calendar year, 20 days for single parents. If you are responsible for three or more children, the right to absence with a sick pay is increased to 15 days, 30 days for single parents.

If you have to go home from work because of your child’s or child caregiver’s illness, part of the day will be treated as a whole benefit day and you will be entitled to sickness benefit for the remainder of the day in accordance to the National Insurance Act.

An employee who is absent from work due to necessary supervision of sick children may be absent for 3 days without a doctor’s statement. From 4th day of absence, you must submit a statement by a doctor documenting the child’s illness.

Number of days per year applies in aggregate, regardless of the number of clients you may work for during this period.

You can find the self-notification form due to child sickness on adecco.no.

Adecco delivers stability and predictability for our clients by covering temporary absences. We have committed ourselves to working to reduce absence due to sickness. As an employee at Adecco, you have an active role in this work.

 Guidelines for sick leave follow-up

Sick leave must be called in before the start of the assignment each day of absence. Call your contact person at Adecco and at the client as soon as you think you will be sick. 

You must inform us about the following:

• if the absence is due to conditions at the workplace

• what you can/cannot do (your functional capacity)

• your ability to carry out parts of the work

• need for special facilitation or other measures at the workplace

• expected length of absence

Together with the contact person at Adecco, it is assessed whether you can do some work or not.

Valid documentation must be provided for all absences. Self-certification of sickness must always be submitted via www.adecco.no on the first working day after absence. Medical certification must be submitted as soon as possible. The deadline according to the National Insurance Act is that the employer must have received the sickness certification within 14 days after the first day of absence + postal service.

If you submit a self-certificate or sickness certification later than the above-mentioned deadlines, the employer is not obliged to pay sick pay for the absence.

 In case of absence, we expect you to:

• keep the HR consultant updated along the way and be available on your phone so we can reach you

• contributes to the preparation of a follow-up plan and clarification of functional capacity

• attend meetings you are invited to

In case of absence, you can expect your HR consultant to:

• contacts you towards the end of each day of absence to clarify expected availability the next working day

• summon you to a follow-up meeting if you have 4 or more cases of absence within 12 months

• summon you to follow-up meetings (dialog meetings) in case of long-term absence

We expect that you familiarize yourself with Adecco's sick leave regulations in the Personnel handbook.

In connection with the various assignments you will follow the client’s terms for a similar position in regards to the workdays length and placement, overtime, duration and placement of breaks and rest periods and night work.

Please note that all overtime hours must be preapproved by both Adecco and the Client.

Otherwise, the following applies: Daily and weekly working hours follow your employment contract and the assignment confirmation for the specific assignment. Unless otherwise applicable to the hiring business in each assignment, you are obligated to perform overtime and/or additional work in accordance with the provisions of the Working Environment Act.

If the client during the assignment period keeps the business closed for any reason, whether it’s whole days or parts of days, this is to be regarded as part of the client’s workschedule, and is therefore not subject to payment.

If, however, the client at such closure still pays wages (not holiday pay) to those of its own employees in the same position as you, you will receive equal pay according to the equal treatment provisions. If, in such cases, the client does not pay wages to its own employees, you are not entitled to pay during such closure.

If you are on assignments where you have to go on a business trip, stay overnight or have other expenses for the customer, this is covered in the same way as for other employees of the customer in accordance with the principle of equal treatment. You should always be notified of this in advance, and if something is unclear, contact your consultant.

For other travel that is not part of the assignment, such as commuter travel to/from the workplace, Adecco's policy for coverage of employees' travel and expenses applies. This has the following guidelines to follow:

·         All travel must be approved in advance by your consultant.

·         Travel costs should be kept as low as possible with the use of public transport. Only necessary and reasonable expenses will be refunded.

·         Travel must be booked as early as possible in the cheapest economy class through the company's approved travel agency/travel consultant.

·         Expenses for meals are reimbursed within set limits when travel time makes this necessary. Alcoholic beverages are not covered.

·         Reimbursement claims must be submitted within one month, enclosed with receipts documenting expenses. Reference must be provided, along with the date, time, and itinerary. Business travel must be approved by the customer and all reimbursement claims must be sent to your consultant for review before payment.

Please contact your consultant if you would like a copy of your travel policy or need more guidance on the procedure for reimbursement claims.

For employees covered by a collective agreement, separate rules may apply.

Timesheets are the basis for calculating your salary and our invoices to the client. It is therefore important that they are properly completed and submitted. Timesheets must be submitted on an ongoing basis. This is for the benefit of our clients who are billed by the timesheets that are submitted. 

Timesheets are registered in:

- Adecco Time

- Squad XL, or

- The clients time reporting  system and imported to Adecco Time.

What solution that applies to you is clarified with your consultant in Adecco.

Our deadline for submitting timesheets are 12:00am every Monday. 

Remember to have an updated email address so that we can send you your payslip.

Timesheets submitted after the deadline above will not be paid until the next settlement period.

Your salary for a specific assignment will be determined by the client on the basis of its policy for compensation and verified by the assignment confirmation. Rules for compensation for the time between assignments are in accordance with your employment contract.

During agreed assignment periods you shall have access to common benefits and services (collective physical facilities) with the hiring business as the business’ own employees, unless objective reasons dictate otherwise. Ask your contact person  at Adecco if you have questions regarding such access.

From June 2020, the payroll date was moved from Friday after the work period to the following Wednesday to ensure the quality of our payroll processes. We pay salaries every 14 days, based on the timesheets you have submitted. Monthly wages may occur.

Note: You will not receive wages until we have your identity number or D-number registered with us. Please remember to give us your bankaccount number as well. It is important that you are accurate with this information so you can get your salary paid on time and sent to the correct bankaccount.

Tax card

Tax information will be collected electronically for all employees with valid ID number.

Note: Employees without Norwegian ID number, but who has a D-number, must apply for a new tax card each year. This will not be collected automatically.

Final settlement

If you leave Adecco, the following applies;

In order to calculate a correct and final settlement with holiday pay, we must wait until all possible elements relating to salary have been processed and registered. Final settlement will be paid on the first ordinary payroll two months after the last day of work.

Tax (ordinary income tax) is deducted from holiday pay paid in the year of accrual (the year in which it was earned).

During agreed assignment periods you are subject to the same regulations regarding days off on and in connection with bank holidays (1. January, Maundy Thursday, Good Friday, Easter Monday, Ascension Day, Whit Monday, Christmas Day and Boxing Day) as the hiring business, and remuneration on such days.

Public holidays: 1st and 17th of May 

You will receive payment when you are on assignment lasting at least 30 days around the public holiday. This does not apply if these days are on a Sunday or other holiday (by holiday it is meant red letter days in the calendar). In addition, you must be scheduled to work on the actual day of the public holiday. Wages are paid for the time you would normally have been at work. 

During agreed assignment periods you are covered by the client's rules for entitlement to pay for public holidays.

Absence due to illness or pre-arranged holiday when you are on assignment does not deprive you of the right to payment for holidays and public holidays.

Separate rules applies for employees covered by a Collective Agreement.

During agreed assignment periods you are subject to the same regulations regarding holidays, holiday pay, days off and remuneration on such days as would apply if you had been employed directly by the client to perform the same work, if the client’s business regulations are more beneficial than the Holidays Act.

As an employee at Adecco, you are entitled to at least 25 business days of vacation per calendar year. Weekdays including Saturday are business days. Thus, you have four weeks and one day vacation per calendar year. If you are 60 years of age or older, you have the right to an extra week of vacation.

Holiday pay is accrued in the year before you take your vacation. The right to holiday pay from Adecco depends on whether you have earned income with Adecco in the respective year (the year before the vacation year). Holiday pay rate for each assignment follows clients policy (12 or 10.2 percent and 14.3 or 12.5 percent if you are older than 60 years of age) and is usually  paid in the middle of June.

Separate rules apply for employees covered by a collective bargain.

If you are bound by a collective bargain that gives you the right to five weeks holiday, the ordinary holiday pay rate is 12 percent. For employees over 60 years of age, the rate is 14.3 percent. The fifth week and the higher rate is, however, a part of the collective bargain between the parties, and not part of the Holidays Act. Are you permanently employed with a guaranteed salary but not bound by a collective bargain the holiday payment rate is 10,2 percent in periods between assignments.

Final settlement

If you leave Adecco, the following applies;

In order to calculate a correct and final settlement with holiday pay, we must wait until all possible elements relating to salary have been processed and registered. Final settlement will be paid on the first ordinary payroll two months after the last day of work.

Tax (ordinary income tax) is deducted from holiday pay paid in the year of accrual (the year in which it was earned).

Parental leave of absence

In accordance with the National Insurance Act both the mother and father can earn the right to parental benefit by being employed with pensionable income for at least six – 6 – of the past ten – 10 – months before the withdrawal of parental benefit starts. Parental benefits – both for mother and father – are paid by NAV in accordance with applicable rules, and they at any given moment income limitations. Please contact NAV for more information. on the subject.

Compassionate leave of absence

Adecco can provide up to 1 day off with pay, in agreement with your contact person in the following cases:

• Death/funeral of an immediate family member. Immediate family means a child, spouse, sibling, parents and grandparents. A registered cohabitating partner/partner is equated with a spouse.

• Marriage/partnership celebration.

• Spouse/cohabitating partner/partner giving birth.

Other leave of absence

Taking time off to follow your child to the first few days of school or kindergarten is not a statutory right, but may be regulated in collective bargain/local agreement rules. At Adecco you may take time off without pay in connection with this, if the client and Adecco agree to it.

Doctor / Dentist

If you have worked for Adecco for at least 300 hours in the last 12 months, you may, by agreement and documentation, take free time without a deduction in salary for up to 12 hours per calendar year. This applies to when such visits cannot reasonably take place outside of working hours. Please contact Adecco for more information.

Prenatal Care

An employee who is pregnant is entitled to time off with pay for prenatal care, when such examinations cannot reasonably be held outside of working hours.

Separate rules apply for employees covered by a collective bargain.

We at Adecco wish to give our employees exclusive benefits and development opportunities. Read more about this on www.Adecco.no.

Depending on which area you work in,  Adecco has the following offers for competence development;

https://www.adecco.no/medarbeider/

1 The right assignment

In cooperation with you, we document expectations and skills in a professional profile. Based on your professional profile, we will seek to find the right assignments. The professional profile will available to you, our clients and Adecco.

2 Follow-up during assignments

Adecco is committed to follow you up during assignments (both on phone / visit). If you are on a longer assignment, you shall get termination notification no later than 14 days before the assignment ends. We will do our best to find you a new assignment.

3 Workplace Safety 

Adecco is committed to inform you about any risks you may be exposed to in an assignment. We want you to inform us about any unexpected risks, so that we can clarify this with the client immediately. Adecco respects your decision to withdraw from a high risk assignment, without this causing any financial consequence for you.

4 Recruitment without discrimination

Adecco is committed to recruit without any form of discrimination, such as religion, race, sex, age or disability.

5 Benefits of working for Adecco

Adecco is committed to provide you with information about and access to our loyalty program.

INTRODUCTION
The primary goal of the Adecco Group in Norway is to ensure that no employee gets sick or injured at work for Adecco. As employee at Adecco you are responsible for actively contributing to and supporting our Health, Safety and Environment (HSE) goals and procedures. At the same time, you must comply with the employer’s HSE procedures and the instructions applicable to your duties at the workplace.

You have the duty and responsibility to report any conditions that might be of significance for HSE, both to the client and to Adecco. Such reports can be submitted to your contact in Adecco, to one of Adecco’s safety representatives, to the occupational health service or centrally to the Adecco group at +47 815 11 106.

NOTIFICATION IN CONNECTION WITH SERIOUS ADVERSE EVENTS

A serious adverse event that involves you or any other people associated with Adecco shall always be reported to Adecco immediately at +47 815 11 106.

This applies to:

• Occupational accidents and other events that result in death or serious injury;
• Dangerous working conditions threatening one’s life and health;
• Sudden deaths;
• Serious damages to the environment;
• Serious material damages (e.g. fire in premises/buildings).

Important telephone numbers:

Ambulance:                                                     113
The Police:                                                      112
The Fire Brigade:                                            110
The Norwegian Labour Inspection Authority:   +47 73 19 97 00

In addition, you must notify your closest superior at the client’s premises and your contact in Adecco as soon as possible. Adecco has access to crisis management via the occupational health service. Please reach out to your contact in Adecco if you need assistance.

WHISTLEBLOWING
Adecco has an external notification service for reporting unacceptable conditions and behaviour or other issues of concern. Unacceptable conditions and behaviour or other issues of concern refer to non-compliance with legal provisions, internal guidelines or ethical norms. Such conditions can be reported to +47 800 15 654 or on the website www.ACEConduct.com.

RESPONSIBILITY, ORGANISATION AND TRAINING
As employee (on temporary contract), you are subject to the client’s instruction authority and control and must comply with the employer’s safety instructions, company regulations and working hours.

EMPLOYER’S RESPONSIBILITY
The client is the main contractor and is responsible for coordination of health, safety and environment work as well as for ensuring a fully satisfactory working environment in accordance with Section 2-2 (1) of the Norwegian Working Environment Act. You must be included in the client’s risk mapping and internal control system. The client shall be responsible for ensuring that current regulations on safety and fully satisfactory working environment are complied with in everyday work as well as for managing, following up and inspecting everyday work.

You will receive information and training in safety instructions, company regulations and other HSE procedures so that you avoid being exposed to hazards or undesirable strains at work. The client shall also include you in its safety service and shall provide you with information about who your local safety representative at the work place is.

The client shall ensure that you receive all necessary training for the equipment you are to use at the workplace and shall give you information and training regarding risk assessments and necessary safety measures for the tasks you are appointed to carry out. The client shall also ensure that your working hours comply with the Norwegian Working Environment Act.

Adecco's responsibility
Adecco shares the responsibility for ensuring that your working environment is fully satisfactory. The everyday responsibility for this rests with your contact in Adecco. If you are not sure whether your working environment, including the safety at your work place, complies with relevant regulations, please notify Adecco as soon as possible via the consultant in charge of your assignment, one of Adecco’s safety representatives or Adecco centrally at +47 815 11 106.

Your responsibility
As employee you must contribute to the systematic health, safety and environment work at the workplace and actively contribute to the implementation of measures aimed at creating a satisfactory and safe working environment.

You must familiarise yourself with and follow safety instructions, company regulations and HSE procedures applicable to the client.

This includes, among other things:
• use of necessary and mandatory protective gear;
• safety service and reporting undesired events;
• chemicals database and safety data sheets;
• action plans in connection with undesired events/accidents;
• waste management procedures;
• hazardous tasks, SJA (Safe Job Analysis) and accompanying work instructions and necessary training BEFORE work starts.

You must always notify Adecco immediately:
• in connection with hazardous work conditions, «near accidents» or serious violations of HSE provisions in your work for the employer;
• if you are injured in the course of your work or suffer from an illness, which you believe to be the result of the conditions at work.

Such reports must be submitted to your contact in Adecco, to one of Adecco’s safety representatives, or centrally to Adecco at +47 815 11 106.

Serious violations of the client’s and/or Adecco's HSE guidelines can have consequences for the assignment in question and your employment with Adecco.

Stopping hazardous work
If you believe that the work you carry out cannot continue without a threat to life and health, you must discontinue the work immediately and notify the client’s safety representative and Adecco.

Working hours
You must follow the client’s working hours and comply with the working hours agreed in the assignment. Overtime shall be ordered by the client and shall be approved by Adecco. If the client changes your working hours or requires you to work beyond the working hours agreed for the assignment, you must always contact Adecco and the consultant in charge of your assignment. You must ensure that your working hours comply with the Norwegian Working Environment Act.

Prohibiting the use of intoxicating substances
It is not acceptable for employees at Adecco to go to work under the influence of alcohol or other types of intoxicating substances or to use such substances during working hours. Use of medicines that could affect your work shall be discussed with the attending physician. Violation of this ban could have consequences for your employment with Adecco.

Adecco cooperates with the occupational health services on AKAN programmes for employees with problems that involve intoxicating substances. If you need advice and guidance, please contact the consultant in charge of your assignment, who will arrange contact with the occupational health service. Such cases are subject to confidentiality obligation.

For some assignments the client requires consent to intoxicating substance testing when it comes to jobs that involve special risk or when the client considers this necessary in order to protect lives and health. Please contact the consultant in charge of your assignment if you have any questions in this regard.

Protective gear and work clothing
It is necessary to wear suitable protective gear and/or work clothing for some assignments. These shall be provided by the client or Adecco. If you are given work clothing and/or protective equipment by Adecco, you must sign a separate work clothing agreement.

If you have questions about the necessary protective gear and/or work clothing, please contact the consultant in Adecco responsible for your assignment.

HSE-related courses
Some assignments require the completion of a specific HSE course. In general, you must be included in the client’s HSE training. Please contact the consultant in Adecco in charge of your assignment in case of questions in this regard.

Machinery and equipment
The client is responsible for ensuring that machinery and equipment are in proper condition. It is your responsibility to make sure that you have a valid certificate, driving permit, driving licence, professional qualification, certificate of competence or any other approval for the machine you have been appointed to operate.

You must always receive the necessary training from the client on the machine/equipment you will be using at the workplace. This applies even if you have a valid licence/certificate of competence. This training shall take place prior to work start and shall at least include a review of work instructions, safe use and maintenance of the equipment. You may not start working unless such training has been provided by the client. Please contact your safety representative if such training is not provided. Please contact the consultant in Adecco in charge of your assignment immediately in case of questions in this regard.

Safety representatives
The safety representative is the employees' representative in matters related to health, environment and safety (HSE), and must look after their interests in matters concerning the working environment. When you are on assignment, you are covered by the client's safety representative at the workplace. If the client does not have a safety representative, you are covered by Adecco's safety representatives. You can contact one of Adecco's safety representatives on 23 29 00 00.

The Adecco Group has established safety representatives based on risk groups. The Adecco Group's safety representative for associates in the respective risk group is:

Risik group	Safety representative
Office	Marit Sivertsgård
Healthcare	Katrine Nystøyl Sæther
Pedagogical	Karoline Hagen
Food production HoReCa Cleaning	Runar Brende
Transport & Logistics	Helene Nordmo Wolmersen
Car workshops and mechanical work	Fredrik Hagen
Industry	Slawomir Lellek Lennart Gaard (offshore)
Construction	Emilian Nowak (Bergen – HVO construction) Slawomir Korczak (Bergen/West) Slawomir Bartczak (Stavanger/West) Pawel Kotwica (Trondheim/North) Przemyslaw Duda (Anlegg)

Working Environment Committee (WEC)
The Working Environment Committee consists of employer and employee representatives. It strives to achieve a fully satisfactory working environment, participates in the planning of HSE work and has authority to make decisions in matters relating to the working environment. You are included in the client’s working environment committee at the workplace. If the client does not have a working environment committee, you will be included in Adecco’s working environment committee.

Occupational health service
The occupational health service gives advice to the employer and employees regarding working environment and health matters. It helps the employer with information about working conditions, follows up the working environment and suggests improvements so as to avoid illnesses and injuries.

Adecco is affiliated to an approved occupational health service which provides advice in connection with occupational health, physical working environment, absence from work and risk assessments. In addition, the occupational health service is used in case of serious adverse events, crisis follow up and AKAN work.

If you have questions regarding Adecco's occupational health service, please contact the consultant in charge of your assignment, one of Adecco's safety representatives or Adecco centrally at +47 815 11 106.

ILLNESS AND OCCUPATIONAL INJURIES
Adecco aims to ensure that no employee gets sick or injured while working for Adecco.
If you get sick and cannot work, you have an obligation to notify Adecco as soon as possible. More information about this can be found in section “Absence due to sickness” above as well as at: http://www.adecco.no/medarbeider/sykefravaer/

If you are sick, you have an obligation to cooperate on finding solutions that contribute to your getting back to work as soon as you are healthy enough. In case of long-term absence from work due to illness, your contact in Adecco will follow you up and will cooperate on preparing follow-up plans, options for adapting your workplace and any other discussions concerning measures and progress, often in collaboration with NAV. The goal is for you to get back to work as soon as possible.

If your absence is due to conditions at the workplace, we would like you to contact the consultant in charge of your assignment about it. Only this way will we be able to get a grip of the conditions and take measures to prevent future absence due to illness. You can also contact one of Adecco's representatives or Adecco centrally at +47 815 11 106.

Occupational injury insurance
As an employee at Adecco you have an occupational injury insurance. This insurance is statutory and comes in addition to services from NAV. If you get injured in the course of your work or if you suffer from an illness, which you believe to be the result of the conditions at work, you have to notify the consultant in Adecco in charge of your assignment as soon as possible. In case of serious accidents or death, cf. Notification in connection with serious adverse events above.

Definition of occupational injury/occupational disease (source: NAV):
Injury or illness due to an accident at work. Accident refers to a sudden and unexpected external strain or load which exceeds the framework of ordinary work performance.

An illness can be regarded as occupational disease if it is the result of harmful effects of the working environment and is one of the diseases mentioned in the regulation on occupational and infectious diseases that are placed on equal footing with occupational injury. Strain injuries are not normally regarded as occupational diseases.

Examples of occupational injuries can be:
• Chemical exposure/poisoning;
• Allergies;
• Radiation injuries;
• Hearing loss;
• Vibration injuries (HAVS);
• Decompression sickness;
• Infections and climate-related diseases.

Procedure for reporting occupational injury and disease
In case of occupational injury or disease, “Melding om yrkesskade eller yrkessykdom” (Notification of occupational injury or disease) shall always be filled in and sent to NAV. This ensures that Adecco will register the event and protects your rights in relation to NAV and HELFO (cost reimbursement). Notification of occupational injury or disease must be filled out by the consultant in Adecco in charge of your assignment according to the information you provide and you must receive a copy of the filled out form (A3).

All events Adecco reports to NAV, shall also be reported to Adecco’s occupational injury insurance company. A separate form is to be filled out by the consultant in Adecco in charge of the assignment and by you, and both parties must sign the form. This protects your rights in addition to what you are entitled to from NAV in accordance with the provisions of the Norwegian National Insurance Act.

Both NAV and the insurance company require occupational injuries/diseases to be reported within certain deadlines. Payments from HELFO and the insurance company require the injury to have been reported before the deadline and to be considered occupational injury by NAV. Hence, it is important that you report the injury and/or disease as soon as possible. You will receive a written reply (decision) from NAV and the insurance company on whether the injury is regarded as occupational injury.

All occupational injuries/diseases about which Adecco is notified are registered in Adecco’s register of occupational injuries.

Costs in connection with occupational injuries and/or occupational diseases
You have to pay the costs for medical treatment and the like yourself. You must also apply for reimbursement from HELFO on your own once the decision regarding occupational injury/disease is made by NAV but no later than 6 months after the cost has been incurred. For more information please see https://helsenorge.no/rettigheter/rett-til-helsehjelp-ved-yrkesskade

Prevention of occupational injury/occupational disease
Occupational injuries and diseases can be prevented by:
• using the necessary, proper and required protective gear supplied to you by Adecco and/or the client;
• requesting information about hazardous tasks, SJA (Safe Job Analysis) and accompanying work instructions and necessary training BEFORE work starts;
• reporting any hazardous work and discontinuing work in case of danger to life and health until the conditions have been resolved;
• always thinking about your own and your colleagues’ safety at the workplace.

If you have questions about how to handle professional injuries/diseases, please contact the consultant in Adecco responsible for your assignment.

As your employer, we ask you to follow the recommendations given from the Norwegian Institute of PublicHealth at all times. 

Upon starting an assignment, we will clarify and inform you of any infectious measures the client has implemented. If the client takes other measures or you yourself have questions in this regard, reach out to your consultant in Adecco.

If you cannot reach your consultant or department, you may contact us at HQ on telephone 232 90 113 (serviced between 08-16 business days). 

If you need more information or specific advice about the corona virus and what to do, you can find this at Norwegian Institute of Public Health , Helse Norge and NAV. If you do not find the answer to your question, you can call the health authorities information phone on 815 55 015. 

Occupational Injury insurance

All employees in Adecco are affiliated with our Occupational Injury Insurance. Occupational Injury Insurance includes occupational injury or occupational disease incurred during the performance of assignments (at work), at workplace, during working hours.  All occupational injuries must be reported to Adecco. Occupational injuries are reported on a separate RTV form, that is found at all workplaces. Sick leave in connection with a work-related injury (an accident at work) is covered from day 1 in employment.

All expenses related to occupational injury are reimbursed by NAV in accordance with the Occupational Injury Act. You must apply for a refund at your local NAV office when the injury is approved as an occupational injury. NAV will only approve original receipts.

Pension Insurance

As an AdeccoAdecco employee, you are enrolled in the Adecco pension scheme (MSP [OTP] – Mandatory Service Pension) according to the prevailing rules and regulations. More information can be obtained by contacting your contact in Adecco.

Travel insurance

You also have travel insurance in connection with a business trip. This is only valid in connection with work and we recommend everyone to have a private insurance as well. If you are travelling outside the Nordic region, you should have a valid insurance card. Contact your contact in Adecco about this.

If you wish to resign, please contact us as soon as possible. A resignation must always be in writing – email is approved, but a SMS is not sufficient. If you are on an assignment, the reciprocal notice period stipulated in your employment contract applies.

If you move out of the area, do not forget that the Adecco Group have offices all over Norway and in many countries. We will gladly put you in contact with the office closest to your new residence.